Refund policy

Seller: Percepta Solutions Ltd, registered in Scotland (company number SC895219). Contact us at contact@perceptasolutions.com or through our contact form.

This policy covers orders placed at shop.perceptasolutions.com. It summarises our full Returns & Cancellations policy, which also applies, together with our Hardware Warranty and, for pre-orders, our Pre-order terms. Nothing in this policy affects your statutory rights.

Changing your mind (consumers)

  • If you buy as a consumer, you can cancel without giving a reason no later than 14 days after the day you receive the goods. You can also cancel before dispatch.
  • Tell us by email or through the contact form, quoting your order number. You do not need our approval or a particular form.
  • Send the goods back no later than 14 days after telling us, using the return address and instructions we give you. Please wait for those instructions and do not send hardware to our registered office.
  • For a change-of-mind return, you pay the direct cost of sending the goods back.
  • Opening the packaging to inspect the goods does not remove your right to cancel. We may reduce a refund only for an actual loss in value caused by handling beyond what was needed to inspect the goods, for example installation marks, missing parts or damage. We will explain any deduction. We do not charge restocking fees.
  • The statutory change-of-mind right does not apply to purchases made for business purposes. Business customers should contact us to discuss a return.

Pre-orders

You can cancel a pre-order at any time before dispatch for a full refund, including the delivery charge for the cancelled item, with no fee. Our Pre-order terms explain delivery estimates and what happens if a delivery is delayed.

Faulty, damaged, incorrect or misdescribed goods

  • Contact us as soon as possible with your order number, the product's serial number and a description of the problem. Please keep the packaging if you can.
  • Your statutory rights apply. They include a short-term right to reject non-conforming goods within 30 days, then repair or replacement, and a price reduction or final right to reject where repair or replacement does not resolve the problem.
  • Where goods are faulty, damaged in transit, incorrect or not as described, we pay the reasonable cost of returning them.
  • Items sold as New also carry our voluntary 24-month return-to-base warranty. Items sold as Open - New/open-box, and independently modified graphics cards sold as New, carry 12 months.

Refunds

  • We refund to the original payment method, without charging a fee. We refund without undue delay and normally within 14 days of receiving the goods back, or evidence that you have returned them.
  • If you cancel your whole order, we also refund the standard delivery charge you paid. If you cancel part of an order, we refund delivery only to the extent the charge would have been lower without the cancelled item.
  • Refunds for faulty or non-conforming goods are made within the time required by law.